STEP 1: BRING UP THE "SUMMARY" PAGE FOR YOUR IPHONE OR IPAD IN ITUNES After backing up your phone, you will then be able to use Keepster to save your messages from your iPhone to your computer.
To back up your iPhone, connect your phone to your Mac or PC using the USB cable provided and open iTunes.
Please check out the video How to Get Started with Keepster which we believe will be very helpful in showing you how to make your first backup.
This will reboot the iOS and reconnect to the Internet. If all else fails, we recommend you power cycle your device by turning off and then back on. This will reset the connection and allow you to restart the backup.
If the devices are trusted and connected by a good cable then try to unplug, and re-plug in the cable to your iPhone. For more information on how iTunes backup your device, please see Apple's website.Īlso, sometimes iPhone cables can be tricky - we recommend that you check the cable to make sure it is a quality brand and in good condition. If active, please wait for iTunes to complete the processes before using Keepster. Please make sure iTunes is not actively synching or backing up your device.If still not found, please see Apple's website. If your device is not found, you try unplugging and replugging your device. Open iTunes and confirm that your device is being found.For more information, please see Apple's website. Please make sure your device is unlocked and the devices 'trust' each other.If you have any questions or concerns, please reach out to us on chat or email us at are some tips for troubleshooting backups that won't start or seem to have timed-out: To learn more about how we keep your data safe please we encourage you to review the detailed information in our Privacy Policy and Terms and Conditions. We understand how important it is that the recipient is the first person to read it! This ensures that your Keepster Book is opened for the very first time when it arrives at its destination. The production process is highly automated with limited human assistance. Keeper Books are professionally printed by a large scale printer.The Keepster support team can access these folders for customer service needs, but we must obtain explicit permission from the user via email or verified chat before we view the content. The Keepsters (folders) you create are securely stored on our encrypted private server.The only people who could see them are those who can login to Keepster with your user name and password. Your messages in your backup are only on your computer and are therefore completely private.In short, NO ONE! Only YOU can see or read your messages: We take your privacy very seriously and understand how important it is to you! It is not recommended to trust or use Keepster on public computers. IMPORTANT TIP: Make sure you only trust your personal computers. If you are able and comfortable to complete the 3 tasks above, you will be able to use all features of Keepster on a shared computer. When prompted on the device, select "Trust".Enter your passcode, if you have one, to unlock your iOS device.For security purposes, only trusted computers can sync with your iOS device, create backups, access your messages and photos.įor more information about how to Trust your devices, please see the Apple website. You need to establish "trust" with the connected device and computer. For security purposes, you will need to establish "trust" with your additional device to complete a backup.There is no need to create a new Keepster account if you wish to backup multiple devices. Keepster also allows you to backup more than 1 device. Now that you are logged in, for security purposes, you will need to establish "trust" with your device to complete a backup.Login to Keepster using the new account.Using the signup link, please create your new account.The sign out button is located in the right slide-out menu. If Keepster is installed, please sign out and go to the Login screen.Yes, more than 1 person can use Keepster on a shared computer.